About our client
They are an international fashion label and believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with their associates and consumers. Their modern and minimalist approach to design, provocative imagery and authentic connection to culture has resonated with customers for over 50 years.
What you will be doing
As a Salesforce Administrator within ECOM Customer Service Team, reporting directly to the Operational Excellence Manager, you will follow up and manage the ongoing development of the Customer Service Salesforce Service Cloud. You will support the day-to-day business functions of the Customer Service Team and the Call Center users, as well as reporting, systems integrations, workflows, and various Salesforce related projects. You will identify, develop, and deploy new business processes in collaboration with other stakeholders and the Customer Service Team. You must be proficient in Salesforce, Excel, and other key applications.
Role and Responsibilities:
• Serve as primary system administrator for Salesforce Service Cloud within Customer Service by providing effective administration and maintenance of the tool and 3rd party integration;
• Perform user maintenance, including access rules, profiles and roles for internal and contact center users;
• Create and manage custom fields, objects, layouts, list views, triggers, user permissions, workflows;
• Handle complex configurations, using workflow, flow and process and implement business process logic and relevant automations;
• Address user questions, aggregate and prioritize user feedback, plan and provide them with technical support, consultation and training for the continuing development and maintenance of Salesforce Service Cloud;
• Working closely with the product and development teams to deliver ongoing enhancements of the system to support organization goals and initiatives;
• Keep abreast of new Salesforce release features and functionality and provide recommendations for process improvement, implement best practices to increase business performance relating to efficiency and improved service;
The Ideal Candidate
• Minimum 2 to 3 years of proven working experience in and knowledge of Salesforce Service Cloud
• Salesforce Administrator Certification is preferred
• Experienced with Microsoft Office applications, including Teams, Outlook, Word, Excel; Experience working with various operational, project management and ticketing systems e.g. JIRA, Confluence and Asana
• Experience with data cleansing and data management is a plus
• Able to prioritize a complex workload
• Proactive, self-motivated, multitasker and a good communicator
• Team player, supportive of team members and collaborative
• Sound judgment and excellent problem-solving skills, strong sense of ownership and accountability
• Fluent English speaker with excellent written and spoken communication skills
• Committed to putting customer at the heart of everything we do
• Be able to work from the office at least twice a week to enhance Teamwork and collaboration
Interested?
We know we're asking a lot, but our client also has a lot to offer in this role for 6/7 months. Is this role you? Then we are looking forward to your application! Questions? Please contact Evi van der Veken at evivanderveken@yourtalentrecruitment.nl.
They are an international fashion label and believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with their associates and consumers. Their modern and minimalist approach to design, provocative imagery and authentic connection to culture has resonated with customers for over 50 years.
What you will be doing
As a Salesforce Administrator within ECOM Customer Service Team, reporting directly to the Operational Excellence Manager, you will follow up and manage the ongoing development of the Customer Service Salesforce Service Cloud. You will support the day-to-day business functions of the Customer Service Team and the Call Center users, as well as reporting, systems integrations, workflows, and various Salesforce related projects. You will identify, develop, and deploy new business processes in collaboration with other stakeholders and the Customer Service Team. You must be proficient in Salesforce, Excel, and other key applications.
Role and Responsibilities:
• Serve as primary system administrator for Salesforce Service Cloud within Customer Service by providing effective administration and maintenance of the tool and 3rd party integration;
• Perform user maintenance, including access rules, profiles and roles for internal and contact center users;
• Create and manage custom fields, objects, layouts, list views, triggers, user permissions, workflows;
• Handle complex configurations, using workflow, flow and process and implement business process logic and relevant automations;
• Address user questions, aggregate and prioritize user feedback, plan and provide them with technical support, consultation and training for the continuing development and maintenance of Salesforce Service Cloud;
• Working closely with the product and development teams to deliver ongoing enhancements of the system to support organization goals and initiatives;
• Keep abreast of new Salesforce release features and functionality and provide recommendations for process improvement, implement best practices to increase business performance relating to efficiency and improved service;
The Ideal Candidate
• Minimum 2 to 3 years of proven working experience in and knowledge of Salesforce Service Cloud
• Salesforce Administrator Certification is preferred
• Experienced with Microsoft Office applications, including Teams, Outlook, Word, Excel; Experience working with various operational, project management and ticketing systems e.g. JIRA, Confluence and Asana
• Experience with data cleansing and data management is a plus
• Able to prioritize a complex workload
• Proactive, self-motivated, multitasker and a good communicator
• Team player, supportive of team members and collaborative
• Sound judgment and excellent problem-solving skills, strong sense of ownership and accountability
• Fluent English speaker with excellent written and spoken communication skills
• Committed to putting customer at the heart of everything we do
• Be able to work from the office at least twice a week to enhance Teamwork and collaboration
Interested?
We know we're asking a lot, but our client also has a lot to offer in this role for 6/7 months. Is this role you? Then we are looking forward to your application! Questions? Please contact Evi van der Veken at evivanderveken@yourtalentrecruitment.nl.